BrainTrain’s Preferred Customer Support Package

After the first year following purchase of the IVA+Plus / IVA-AE Starter Kit, payment of a yearly fee of $99 is required to maintain your software. Also, if you are licensed to use a non-timed, unlimited test, it is imperative that you keep this yearly support up-to-date. You must have support to receive these services:

  • Personalized online and phone technical support
  • Necessary codes and assistance transferring software license and data to a different computer
  • Assistance getting the software back up and running if for any reason it needs to be reactivated
  • Software upgrades
  • Discounts on selected additional BrainTrain products
  • BrainTrain website listing for your practice or facility

Please note: Maintaining your Preferred Customer status is the only way to remain eligible for these services.

For details on pricing for the Preferred Customer Support Package, contact your sales rep.
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