FAQs

BrainAux.dll

RegAPI.dll

Simply follow these steps to resolve the issue:

• Find out what version of the BrainAux.dll and RegAPI.dll is being used a. Double-click on the My Computer icon b. Browse to C:/Windows/System32 c. Find the latest version of the BrainAux[version].dll and RegAPI[version].dll files (typically the one with the highest number)
• Click on the Windows Start button and go to Run (Vista users, use the Search field to enter the command below)
• Type: "regsvr32.exe BrainAux[version].dll" and click OK
• Type: "regsvr32.exe RegAPI[version].dll" and click OK
• After receiving "DllRegisterServer in [name] succeeded" message, open the Test Battery II program

Cause: This problem is caused in InstallShield, a popular program used to create executable and installer files. There is a folder written to your system whenever a program is installed by InstallShield which should be deleted during an install process. Sometimes this folder remains on the hard drive after the uninstall process is complete. Once this happens, the InstallShield will continually prompt the user to uninstall the software over and over again.

Solution: To remedy this situation, we need to manually delete the folder in question. Follow these directions to delete the necessary folder:

• Click on your Windows Start Menu.
• Go to Run.
• Type the following information into the Open field: C:\Program Files\ InstallShield Installation Information
• A new Windows Explorer window should appear containing the contents of the folder.
• Locate the folder named {2810299D-C58E-4314-98C2-2BEF30F5021C}. Delete this folder.
• Close the Explorer window and reinsert the IVA+Plus program CD to attempt to reinstall the program. The troublesome prompt to uninstall first should now not appear.

• Close the IVA program.
• Access the Windows Task Manager by pressing the CTRL + ALT + DEL keys at the same time.
• Click on any instances you see of BrainTrain Test Battery or IVA Continuous Performance Test and press End Task.
• Shut down and restart your computer.
• Once your computer reboots, access the Windows Start menu.
• Navigate to Settings - Control Panel - Printers.
• Click on Add Printer.
• The Add New Printer Wizard should appear. Follow the prompts to install a Local Printer.
• Windows will attempt to locate any printers attached to this system. If there are no printers attached, you will receive a message saying that "Windows was unable to detect any printers." Press Next> to continue with the installation.
• Select LPT1 as the port to use for the printer installation and press Next>.
• A list of available manufacturers and printer models will appear. Windows will be able to install most of these printers without additional disks. Select a manufacturer and printer model from the list and press Next>. If you actually have a printer that you use occasionally, it is probably best to go ahead and install that printer model at this time.
• Follow the remaining prompts to finish printer installation. When asked if you want to print a Test page, press No. There is no printer attached so there is no need to print a test.
• Once the printer installation is finished, start the IVA and attempt to view a report.

Cause: In many instances this problem is caused by a resolution warning that appears on newer laptops and LCD screens. The newer screens run at one specific resolution. If the resolution is changed either manually (via the Control Panel) or automatically (when IVA+Plus) starts, a warning message appears. This warning message causes IVA+Plus to crash and display the following message. Solution: A simple reconfiguration of the display properties will resolve this issue. Follow the instructions below.

• Right click on your Windows Desktop and pull down to Properties.
• On the Display Properties, click on Settings from the list of tabs at the top.
• Adjust the Screen Resolution (located at the bottom right of the screen) down to a few settings. Press Apply at the bottom of the screen.
• The screen will momentarily flicker. You should then see 2 warning boxes appear on screen. One of the boxes will prompt you that you have selected a non-optimal setting (similar to the picture below). Find the option on this window that says "Don't display this message again" and check this box.
• A second message will appear that states that your display properties have changed and asks if you wish to keep these settings. Answer "No" that you do not want to keep these settings.
• Open the IVA+Plus and attempt to start a test. If the problem persists, please contact BrainTrain Technical Support at (804) 320-0120

• Double-click on BrainTrain Test Battery Icon.
• In the BrainTrain Test Battery Manager, click on Database and pull down to Backup Database.
• Insert a floppy disk into the disk drive and back up the database by naming the file and saving it to your "A" drive (or designated disk drive location) or on a zip disk. As long as the storage media holds 1.4mb of memory you should be fine.
• Install IVA onto your new computer. Do not run any tests before transferring the database information from your old computer.
• Insert the floppy disk with the data backup into the disk drive of the new computer where you have installed the IVA.
• Double click on the BrainTrain Test Battery icon to run the program on the new computer.
• In the BrainTrain Test Battery Manager on the new computer, select Database and click on Restore Database.
• Then, at the top of the screen, "browse" to the "A" drive (or designated disk drive) and click on the file name of the backed up database from the old computer.
• The program will then overwrite the new, empty database in: C:\ProgramFiles\BrainTrain\TestBattery\Database\IVAWIN.mdb

• The computer has to have a sound card installed. Refer to the computer's manufacturer for this information.
• The speakers must be hooked into the computer properly and the connection must be secure.
• The volume on the speakers and/or the monitor must be turned up. Be sure that the speakers are turned on and that the volume control is turned to an adequate level.
• The volume in Windows must be turned on. Double-click on the speaker icon located on the taskbar by the computer's clock to open the Volume Control window. Be sure that none of the volume controls are muted, and that all are turned to an appropriate level.
• The computer's sound card must be DirectX compatible. To do this, run the DirectX Diagnostic Tool. If it is not, you may need to download a DirectX compatible driver.

• Double-click on the BrainTrain Test Battery II icon on the desktop to start the program.
• Click on the IVA+Plus Continuous Performance Test option from the menu and then click the Start Program button.
• Click the Utilities button.

• Insert the new CD into the CD-ROM drive.
• Click the Start button and then select Run.
• Type D:\SETUP in the Open field. "D" is the letter representing your CD-ROM drive.
• Click the OK button.

• One year of technical support
• All upgrades for one year.
• Any necessary replacement CD's shipped by regular U.S. mail.
• A 20% discount off the regular price of additional stations of IVA+Plus of value equal to or less than your original system. (Additional licenses may not be sold by you to someone else.)
• Discounts on test administrations, IVA+Plus add-ons, and interpretive reports.
• Opportunity to post a free listing for your practice or facility on our Online Referral Directory.

If the error occurs before the Test Battery II appears on screen, then the error is probably caused by a registry issue. You should first try reinstalling the IVA+Plus program to see if this fixes the issue. If not, contact BrainTrain Technical Support at (804) 320-0120. Note that there may be a fee incurred for the call and/or service.

If the error occurs after pressing the Start IVA+Plus Continuous Performance Test button at the bottom of the Test Battery II screen, then the issue is usually related to a problem with the Microsoft Data Access Components or other Windows components related to reading from and writing to Access databases. Visit Microsoft.com to download the latest release of the Microsoft Data Access Components (search Microsoft Downloads for 'MDAC') that corresponds with your Windows Operating System. If you require assistance with this procedure, please contact BrainTrain Technical Support at (804) 320-0120 or techsupport@braintrain.com. Note that there may be a fee incurred for the call and/or service.

• Uninstall the BrainTrain Test Battery II. (You will not lose any data or test administrations by doing this.) Access the Start menu in Windows. Navigate to Programs > BrainTrain > Test Battery II> Uninstall Test Battery II.
• Follow the onscreen prompts to uninstall the BrainTrain Test Battery.
• Once the Braintrain Test Battery II is uninstalled from the computer, you will need to reinstall the software. Find the IVA+Plus Test Battery II CD-Rom. Place the CD-Rom into your CD drive. Go to your Windows Start menu, to Run and type D:\Setup (your CD drive letter may be different than D)
• Follow the onscreen prompts to reinstall the BrainTrain Test Battery II.

If the issue persists after reinstalling the IVA+Plus testing software, contact BrainTrain Technical Support at (804) 320-0120 or techsupport@braintrain.com. Note that there may be a fee incurred for this call or service.

• If you have recently installed the IVA+Plus update program, please be sure that you are using the IVA+Plus (Test Battery II) testing program rather than the original IVA. After installing the IVA+Plus program, the original IVA program icon is still visible on the desktop. If you are attempting to print a report from the original IVA interface you may receive this error.
• Many other psychological testing programs also use the Active Reports controls for generating and displaying reports on screen. It is possible that a recent install of another program is using either newer or older versions of Active Reports than what the IVA+Plus uses. Generally reinstalling the IVA or IVA+Plus testing program will temporarily correct this issue. A permanent solution will involve obtaining the latest release of the IVA+Plus testing program. Contact BrainTrain at (804) 320-0120 to determine how you may receive the IVA+Plus update. Note that there may be a fee involved.

• First, uninstall the IVA program from your computer. To do this, click on your Windows Start menu, navigate to Programs (All Programs if using Windows XP), to BrainTrain, to Test Battery (Test Battery 2 if using IVA+Plus), and then select the option for Uninstall Test Battery. Follow the prompts to uninstall your current installation of IVA. This process should not affect your data or license information.
• After the uninstall is completed, insert your IVA or IVA+Plus CD. After a brief pause, the InstallShield Wizard will appear for IVA or IVA+Plus. Continue through the prompts until you reach the Setup Type screen.
• Be sure to select the Custom option and the press Next >, Continue as normal. When the installation completes, restart your computer and then open the IVA or IVA+Plus program.
• Download Internet Explorer 6.0 from the Microsoft home page.
• Purchase and install Microsoft Office 2000 or higher.
• If the problem persists, contact technical support at (804) 320-0105.

• Click on the Start button, then click on Settings, and then Control Panel.
• Click on the Display icon.
• Click on the Settings tab.
• Change the Colors setting to 256.
• Change the Screen Area to 800x600.
• Click on the Advanced button on the bottom of the window.
• Change the Font Size to Small Fonts.
• Click the OK button, then click OK again.
• When prompted, click Yes to restart your computer.

• Follow the above steps, but resize your Screen Area to 1024x768 instead.
• You may need to update your video drivers. It is recommended that you contact the manufacturer of your system before doing trying this step. BrainTrain cannot offer support on individual computer hardware components and their software components.

Cause: The Interpretive Reports utilize Visual Basic Scripting language to determine which report templates are appropriate in each case. Visual Basic Script is interpreted by the 'vbscript.dll' file that resides in your Windows sub directory. This error is mostly likely caused by an unregistered vbscript.dll file, an incompatible version, or the execution of vbscript.dll could be blocked by another program such as your Virus Scanner or other security solution.

Solution: Determining the reason why 'vbscript.dll' is not initializing is the most difficult part. First, check your antivirus solution's quarantine and deleted items files to be sure that 'vbscript.dll' hasn't been removed or blocked from execution. Specifically, we've had experience where McAfee Antivirus has blocked the 'vbscript.dll' file. Even after McAfee has been removed and replaced by another antivirus, the block was still in place. If you have removed McAfee and are having trouble, visit their site for the most up to date version of their removal tool to ensure that the entire program has been successfully removed.

You can register the 'vbscript.dll' file that exists on the computer (if the correct version) or find the correct version of 'vbscript.dll' for your Windows operating system version and place it into the C:\Windows\system32 folder.

First, you'll need to determine if vbscript.dll exists on the computer. Use Windows Explorer to browse to the C:\Windows\system32 directory. Look to see if vbscript.dll exists. If you cannot find vbscript.dll, contact BrainTrain Technical Support for assistance.

If vbscript.dll does appear in the C:\Windows\system32 directory, you'll need to try registering the file.

Registering vbscript.dll

To register an existing vbscript.dll, click on your Windows Start menu and select the option for Run or Open. Type "regsvr32.exe vbscript.dll" (omit the quotation marks) and press OK.

After registering vbscript.dll, reattempt to generate the Interpretive Report in the IVA+Plus or IVA-AE program. If the IVA+Plus or IVA-AE program was running when you registered the vbscript.dll file, the close the program and reopen it before attempting to generate a report.

If the problem persists, contact BrainTrain Technical Support at (804) 320-0120.

Cause: The Runtime error 9 occurs when the Test Battery II is closed while the Interface and Timing Check is selected in older versions of the program.  The latest update to the program should fix this issue.

Solution: The temporary solution requires editing the Windows registry files.  Please be very careful when editing the Windows registry.  Follow the instructions below exactly and ask questions if needed.

•     Click on your Windows Start menu and then click on Run.
•     In the Open dialog box that appears, type "regedit" omitting the quotation marks.
•      The Registry Editor screen will appear.  This screen is divided into two panels.  The panel on the left contains folders.  Find the folder, HKEY_LOCAL_MACHINE, and double click to open this folder.
•     Now locate the folder named SOFTWARE (see screenshot) and double click to open this folder.
•     Under SOFTWARE, find the folder named BRAINTRAIN
•     Double click to open this folder.
•     Locate the folder named TestBattery2 (see screenshot).  Double click to open this folder.
•     Select the folder named FrontEnd (see screenshot).  Right click on this folder and then select the option for Delete (see screenshot).
•     Once the FrontEnd folder is deleted, close the Registry Editor and then start the IVA+Plus program.  The Test Battery II should now appear without the error message.

• One year of technical support
• All upgrades for one year.
• A 20% discount off the regular price of additional stations of Captain's Log. (Additional licenses may not be sold by you to someone else.)
• One year of technical support for SoundSmart and SmartDriver if you are licensed to use those programs.
• Opportunity to post a free listing for your practice or facility on our Online Referral Directory.

No support is available for the DOS Captain's Log system. If you have any questions, please contact BrainTrain.

Issues which require technical support include, but are not limited to, replacement CDs, contact with a BrainTrain representative regarding error codes or software issues, and re-licensing your software if it is necessary to move it from one computer to another.

Technical Support is included in the price of lease to home users for the duration of the lease term.

We appreciate your support, which will enable us to continue to grow and to improve our service to all of our customers. If you have any questions, please contact us. You may download and fax this form to BrainTrain at (804) 320-0242 to renew your support contract. You may also purchase or renew your support contract via our online store here. This policy is subject to change without notice.

• For Professional users, you may create a backup file of all players or individual players via the Players-Backup Single or Players-Backup All Players menu feature. A Windows Save box will appear that will allow you to save the backup file to the location of your choice such as a USB thumb drive or a network location. The default file name is PlayerName-Date.clbx. Once on the new computer, the players may be added by using the Restore options for either single players or all players based on the type of Backup file which was created.
• Home users of the software may also use the Backup Player functions but the options are located under the File Menu and only the Backup All Players and Restore All Players options are available.
• If creating a Backup of Training files to send to a clinician for adjustment, Home users may use the Export Player option which is available under Advanced Options. This will create a compressed file containing the players training files, their current grades and progress through the training session. By default the file is named Protocol.cwx and will attempt to save to either a removable drive (such as a floppy diskette or a thumb drive) or to the C:\CLWPROTO directory on your local hard drive. The Protocol.cwx file can be copied to a CD after creation or emailed to the target. Note that the Import/Export Player options only search for a file named Protocol.cwx under removable drives. The Protocol.cwx file will need to be placed into the C:\CLWPROTO directory before import. The Import Player button located on the Captain's Log @ Home start screen can then be used to import the player information to the new computer.

• Be sure you have Adobe Acrobat installed. The Captain's Log for Windows will prompt you to install the Adobe Acrobat reader upon install. You can also find the Acrobat Reader at this link.
• Some Popup Windows stopper programs have been known to cause problems with Captain's Log for Windows documentation. You may try disabling the Popup Blocker tool and see if this alleviates the problem.

Cause: This problem is caused in InstallShield, a popular program used to create executable and installer files. There is a folder written to your system whenever a program is installed by InstallShield which should be deleted during an install process. Sometimes this folder remains on the hard drive after the uninstall process is complete. Once this happens, the InstallShield will continually prompt the user to uninstall the software over and over again.

Solution: To remedy this situation, we need to manually delete the folder in question. Follow these directions to delete the necessary folder:

• Click on your Windows Start Menu.
• Go to Run.
• Type (or Cut and Paste) the following information into the Open field: C:\Program Files\ InstallShield Installation Information
• A new Windows Explorer window should appear containing the contents of the folder.
• Locate the folder named {8A371103-F93A-45EB-BFDF-B7B3F5FD55DD}. Delete this folder.
• Close the Explorer window and reinsert the Captain's Log program CD to attempt to reinstall the program. The troublesome prompt to uninstall first should now not appear.

There are many reasons an individual may not be able to access data across the network.

• Be sure that the Network Data option has been enabled. Click on the File menu from the Captain's Log screen. If you see the option for Enter Network Password, then the option has not yet been enabled. Check with BrainTrain Technical Support at (804) 320-0120 for more information.
• If the Network option has been enabled and you are still unable to access data, be sure that Captain's Log is referencing the proper network location. Click on the File menu and select the option for View Data Folder. This will show the currently selected folder. Be sure this location is the same on all computers. You can change the location via the Set Data Folder option.
• If all computers are pointing to the same location and you are still unable to access any data, you may be encountering a limitation on the number of users who can connect to the network location at once. Windows sets maximum limits on the number of users who may access a location at any one time. To overcome this limitation you will need to upgrade Windows to a different version, i.e. Windows XP Pro or Windows 7 (XP Pro has a 10 user limit, Windows 7 Pro has a 20 user limit) or a Windows Server package. You may also be able to use some other network storage link which does not rely on the Windows Operating System to store the Player data.

Cause:  The Summary Field Screen utilizes Visual Basic Scripting language to process previous data sets and determine what data should be displayed on the Summary Screen.  Visual Basic Script is interpreted by the 'vbscript.dll' file that resides in your Windows sub directory.  This error is mostly likely caused by an unregistered vbscript.dll file, an incompatible version, or the execution of vbscript.dll could be blocked by another program such as your Virus Scanner or other security solution.

Solution: Determining the reason why 'vbscript.dll' is not initializing is the most difficult part.  First, check your antivirus solution's quarantine and deleted items files to be sure that 'vbscript.dll' hasn't been removed or blocked from execution.  Specifically, we've had experience where McAfee Antivirus has blocked the 'vbscript.dll' file.  Even after McAfee has been removed and replaced by another antivirus, the block was still in place.  If you have removed McAfee and are having trouble, visit their site for the most up to date version of their removal tool to ensure that the entire program has been successfully removed.

You can register the 'vbscript.dll' file that exists on the computer (if the correct version) or find the correct version of 'vbscript.dll' for your Windows operating system version and place it into the C:\Windows\system32 folder.

First, you'll need to determine if vbscript.dll exists on the computer.  Use Windows Explorer to browse to the C:\Windows\system32 directory.  Look to see if vbscript.dll exists.  If you cannot find vbscript.dll, contact BrainTrain Technical Support for assistance.

If vbscript.dll does appear in the C:\Windows\system32 directory, you'll need to try registering the file.

Registering vbscript.dll

To register an existing vbscript.dll, click on your Windows Start menu and select the option for Run or Open.  Type "regsvr32.exe vbscript.dll" (omit the quotation marks) and press OK.

After registering vbscript.dll, reopen the Captain's Log program to see if the problem still occurs.

If the problem persists, contact BrainTrain Technical Support at (804) 320-0120.

• Delete the "mode.bin" file a. Double-click on the My Computer icon b. Browse to C:\Program Files\BrainTrain\Captain's Log for Windows\System c. Delete the 'mode.bin" file
• Open the Captain's Log program

To fix this problem, please download and install the following patch.

Captain's Log Runtime error 53 Fix

This particular error only affects Captain's Log@Home version 2005.2 and Captain's Log Professional version 2005.2 and above.  The error is fixed in version 2005.23 of each program.

• First, uninstall the Captain's Log program from your computer. To do this, click on your Windows Start menu, navigate to Programs (All Programs if using Windows XP), to BrainTrain, to Captain's Log for Windows, and then select the option for Uninstall Captain's Log. Follow the prompts to uninstall your current installation of Captain's Log for Windows. This process should not affect your data or license information.
• After the uninstall is completed, insert your Captain's Log for Windows CD. After a brief pause, the InstallShield Wizard will appear for Captain's Log. Continue through the prompts to complete the reinstallation of the program.

• All SmartMind 2 software updates.
• Technical support as needed for your SmartMind 2 software. (Your support is provided by a "real, live" computer expert. Services of this caliber would usually cost you well over $100 per hour.)
• New activation codes and assistance if you need to move your software from one computer to another. (Important: You will be given new activation codes only if your Preferred Customer status is current.)
• A free listing in BrainTrain's On-Line Referral Directory to help potential clients find you.
• A 20% discount on additional SmartMind 2 stations of equal or lesser value. (Additional licenses may not be sold by you to someone else.)

Please note: Maintaining your Preferred Customer status is the only way to remain eligible for these services. Your support as a Preferred Customer enables us to maintain our high level of service and to keep abreast of constantly changing technology. This support policy does not cover any hardware that you may have purchased from BrainTrain. Hardware is covered under its own individual manufacturer’s warranty.

To save money and to remain eligible to receive support whenever you need it, please renew your Preferred Customer status on or before its expiration date. The annual fee for this service is as follows:

• SmartMind 2 software, stand-alone or in combination with the Captain’s Log Brain Games: $99.00
• SmartMind 2 software with or without the Brain Games, plus the stand-alone Captain’s Log system; $149.00
• Each additional station of either of the above, if paid on time (caps at $200): $50.00

If you are licensed to use multiple BrainTrain software products, you may be eligible for discounts on Preferred Customer support for multiple products. Contact BrainTrain for details.

If you allow the service to lapse, the fee to reinstate it is $200 or more for one SmartMind 2 station, depending on how many years it has lapsed, then $50 for the Captain’s Log stand-alone system or for each additional SmartMind 2 station.

To renew your support, fax or mail the attached Order Form, call us at 1-800-822-0538, or e-mail info@braintrain.com. With your help, we can continue to upgrade and develop new software for you and offer high quality technical support to all of our customers.

EQUIPMENT REPAIR GUIDELINES

In the event that a EEG amplifier malfunctions outside of the 90 day warranty period, the following guidelines will apply.

The customer should first contact BrainTrain Technical support for troubleshooting assistance via phone or email. If a resolution cannot be reached, the BrainTrain representative will issue a Return Merchandise Authorization (RMA) number for return of the device to BrainTrain for inspection. There will be a $50 fee for the inspection.

The customer should return the amplifier to BrainTrain via an insured, traceable method at their expense. Be sure to include the RMA number issued by BrainTrain for reference. If visual inspection indicates that the device can be repaired, BrainTrain will ship the device back to the original equipment manufacturer for repair. There will be an additional $300 fee for the repair and shipping costs for the continental U.S. (Note: Foreign shipping and shipments to Hawaii and Alaska will incur additional shipping charges.) A BrainTrain representative will contact the customer for authorization of the repair fee charge and, if necessary, to discuss any additional shipping charges.

Upon successful repair of the amplifier, the device will be sent back to the customer. The entire process may take up to two weeks.

There is an optional expedited service as well. This service has an additional expedited fee of $400 in addition to the $300 repair fee. Expedited service should take 1 week from receipt at BrainTrain and the device will be expedited for both repairs and shipping. Please note it may not always be possible to expedite the repair service for a variety of reasons and, if this is true the customer will be informed and no extra fee will be charged.

If either BrainTrain or the original equipment manufacturer determine that the amplifier cannot be repaired, then the amplifier will be returned to the customer at no additional charge. A new amplifier would then need to be purchased. Items that would indicate a non-repairable unit include, but are not limited to: severe corrosion on the battery terminals, a cracked outside case, a cracked motherboard, and/or signs of opening or otherwise tampering with the unit.

This policy is subject to change without notice.