Captain's Log - Frequently Asked Questions / Technical Support

In order to keep costs to a minimum, we provide resources of solutions to the most frequently found issues and questions BrainTrain's Captain's Log software. Browse through the list of questions below and select one which most resembles your question.

If you are unable to find a solution to your problem, you may contact BrainTrain Technical Support by sending an email to techsupport@braintrain.com or by calling at (804) 320-0120. Please review our Technical Support policy and note that there may be a charge incurred for contacting BrainTrain Technical Support.

• What is the Technical Support Policy for the Captain's Log?

• I need to move or reinstall Captain's Log on a new computer.  What is the procedure?

• I need to backup and transfer my data to a new computer.  How do I proceed?

• Where do I find the manual or documentation for Captain's Log?

• During an update installation, I continually am prompted to Uninstall the test.  How do I bypass this message and continue with the installation?

• How do I access Captain's Log data across a network installation?

Runtime Errors

• Runtime Error 429 when clicking the desktop icon for Captain's Log.

• Runtime Error 53

• Runtime Error -214