Captain's Log - Repeated Prompts to Uninstall During Updates

Problem: The installation process continually prompts you to uninstall the previously installed version, even after completing the uninstall process.

Cause: This problem is caused in InstallShield, a popular program used to create executable and installer files. There is a folder written to your system whenever a program is installed by InstallShield which should be deleted during an install process. Sometimes this folder remains on the hard drive after the uninstall process is complete. Once this happens, the InstallShield will continually prompt the user to uninstall the software over and over again.

Solution: To remedy this situation, we need to manually delete the folder in question. Follow these directions to delete the necessary folder:

• Click on your Windows Start Menu.

• Go to Run.

• Type (or Cut and Paste) the following information into the Open field: C:\Program Files\ InstallShield Installation Information

• A new Windows Explorer window should appear containing the contents of the folder.

• Locate the folder named {8A371103-F93A-45EB-BFDF-B7B3F5FD55DD}. Delete this folder.

• Close the Explorer window and reinsert the Captain's Log program CD to attempt to reinstall the program. The troublesome prompt to uninstall first should now not appear.