Captain's Log - Frequently Asked Questions / Technical Support

Runtime Error 429

You have several options to solve this particular problem. Reinstall the Captain's Log program using the Custom option. To reinstall using the Custom option, follow these steps:

• First, uninstall the Captain's Log program from your computer. To do this, click on your Windows Start menu, navigate to Programs (All Programs if using Windows XP), to BrainTrain, to Captain's Log for Windows, and then select the option for Uninstall Captain's Log.  Follow the prompts to uninstall your current installation of Captain's Log for Windows. This process should not affect your data or license information.

• After the uninstall is completed, insert your Captain's Log for Windows CD.  After a brief pause, the InstallShield Wizard will appear for Captain's Log.  Continue through the prompts until you reach the Setup Type screen (see below)

• Be sure to select the Custom option and the press Next >, Continue as normal. When the installation completes, restart your computer and then open the Captain's Log for Windows program.

• Download Internet Explorer 6.0 from the Microsoft home page.

• Purchase and install Microsoft Office 2000 or higher. 

• If the problem persists, contact technical support at (804) 320-0105.