Captain's Log -
Technical Support Policy
You are entitled to free technical support and free upgrades
for 90 days following purchase of the Captain's Log. After
this period, payment of a yearly fee of $99 is required to
maintain your Captain’s Log “Preferred Customer” status. If
you allow your Preferred Customer status to lapse, the price
to renew goes up to $200. As a Preferred Customer, you will
receive:
-
One year of technical
support
-
All upgrades for one
year.
-
A 20% discount off the
regular price of additional stations of Captain's Log.
(Additional licenses may not be sold by you to someone
else.)
-
One year of technical
support for SoundSmart and SmartDriver if you are
licensed to use those programs.
-
Opportunity to post a free listing for your practice or
facility on our Online Referral Directory.
No support is available for
the DOS Captain's Log system. If you have any questions,
please contact BrainTrain.
Issues which
require technical support include, but are not limited to,
replacement CDs, contact with a BrainTrain representative
regarding error codes or software issues, and re-licensing
your software if it is necessary to move it from one
computer to another.
Technical Support is included in the price of lease to home
users for the duration of the lease term.
We appreciate your support,
which will enable us to continue to grow and to improve our
service to all of our customers. If you have any questions,
please contact us. You may download and fax
this form to
BrainTrain at (804) 320-0242 to renew your support
contract. Adobe Reader is required to view this document.
This policy is subject to
change without notice.
