Effective January 1st, 2007, BrainTrain will no longer offer any
support for the Windows 98 or Windows ME operating systems.
Microsoft discontinued technical support for both Windows ME and
Windows 98 effective July 11, 2006.
All BrainTrain software products and accompanying hardware has
been tested with Windows 2000 and Windows XP. As we no
longer test BrainTrain software on Windows 98 or Windows ME, we
will no longer offer technical support options for BrainTrain
products installed on those operating systems. Customers will be
asked to upgrade their operating systems for use with BrainTrain
products.
BrainTrain Technical Support Policy
You are
automatically a “Preferred Customer” for 90 days following
the initial purchase of any professional BrainTrain
software. This 90-day period allows us to work with you to
resolve any issues that may arise during installation or
initial product usage. After this period, payment of a
yearly fee of $99 is required to maintain Preferred Customer
status on your Captain’s Log or IVA+Plus systems. If you
allow your Preferred Customer status to lapse, the price to
renew goes up to $200. This important fee provides you with
all software updates for the covered period. It is also the
only way to access the following services from BrainTrain:
re-licensing your software if it is necessary to move it
from one computer to another, technical support, and
discounts on selected products (for example, additional
IVA+Plus interpretive reports and test administrations, or
second Captain’s Log or IVA+Plus systems.) Due to these
discounts, for many of our customers, the Preferred Customer
fee more than pays for itself.
Our Preferred
Customer package means that a BrainTrain computer expert is
there for you when you need us. If you lose or damage a
BrainTrain product CD, we replace it; if your computer goes down
and takes your BrainTrain program with it, or if you just want
to move the program to a new location, we help you get it up and
running again. Essentially, to the very best of their ability,
our experts try to fix whatever software and/or hardware problem
you have related to our products and then some. We go the extra
mile for you!
Providing technical support is often a challenge to software
vendors. Very often, the problems that arise are out of the
control of both computer users and software vendors, yet fixing
these problems can be expensive and time-consuming. Computer
failures, viruses, technological advances and other situations
can require reconfiguring applications for a new computer or
even just reinstallation of software on the same computer.
BrainTrain devotes significant resources to its in-house
full-time technical support staff. Unlike many companies, we do
not charge per incident or per hour, and we include free product
updates and discounts. We take pride in the fact that when you
call BrainTrain with a problem you receive the personal help of
our friendly, expert technical support staff. Computer experts
of this caliber can command more than $100 per hour. We believe
that our yearly Preferred Customer fee is the best way for us to
be here when you need us and to cover the expenses involved.
Each of
BrainTrain's software packages has more specific policies which
you can access by clicking on the appropriate link below.
Welcome to BrainTrain Technical Support
