IVA+Plus - Frequently Asked Questions / Technical Support

In order to keep costs to a minimum, we provide resources of solutions to the most frequently found issues and questions BrainTrain's IVA+Plus software. Browse through the list of questions below and select one which most resembles your question.

If you are unable to find a solution to your problem, you may contact BrainTrain Technical Support by sending an email to techsupport@braintrain.com or by calling at (804) 320-0120. Please review our Technical Support policy and note that there may be a charge incurred for contacting BrainTrain Technical Support. 

• What is the Technical Support Policy for the IVA+Plus?

• I need to move or reinstall IVA+Plus on a new computer.  What is the procedure?

• I have received a newer version of IVA+Plus on CD. How do I install the update?

• During the IVA+Plus test I receive no sound or auditory stimuli?

• What is the Interface and Timing Check?  How do I use this utility?

• How do I backup/transfer/merge IVA+Plus databases?

• Where do I find the Manual for the IVA+Plus test?

• I need to purchase additional tests for my IVA+Plus?

• I receive a CTRL+F1 was pressed message every time I start an IVA+Plus test. What do I do?

• I receive a message stating "IVA Cannot Quit."  What do I do?

• During an update installation, I continually am prompted to Uninstall the test.  How do I bypass this message and continue with the installation?

Runtime Errors

• Runtime Error 9 when clicking the desktop icon for Test Battery II.

• Runtime Error 384 when clicking the desktop icon for Test Battery II.

• Runtime Error 429 when clicking the desktop icon for Test Battery II.

• Runtime Error 2018 when trying to View and Print Reports.

• Runtime Error 5

• Runtime Error 53

• Runtime Error -214