IVA+Plus - Need To Reinstall IVA+Plus on a New Computer

Anytime you require assistance to move, reinstall or register the IVA+Plus testing system, you will need to speak with a BrainTrain Technical Support Representative.

 Technical Support is available to you for 90 days following purchase of your IVA-CPT software. After this period, there will be a charge of $99 per year to become a IVA Preferred Customer. By becoming a IVA Preferred Customer, you will receive free technical support for your IVA system for one year, any necessary replacement CD's shipped by regular U.S. mail, plus a 20% discount off the regular price of licenses for additional IVA stations identical to the initial license.

Issues which require technical support include, but are not limited to, replacement CDs, contact with a BrainTrain representative regarding error codes or software issues, and the need for re-registration on a new computer station due to computer failures and/or purchase of a new computer.

As of March 1, 2003, no support is available for IVA-CPT versions prior to 4.0.

We appreciate your support, which will enable us to continue to grow and to improve our service to all of our customers. If you have any questions, please contact us.

You may download and fax this form to BrainTrain at (804) 320-0242 to renew your support contract.  Adobe Reader is required to view this document.

This policy is subject to change without notice.