IVA+Plus - Runtime Error 9 when generating Interpretive Reports

Problem: A "Runtime Error 9 - Subscript Out Of Range" error appears when attempting to generate an Interpretive Report from the IVA+Plus or IVA-AE.   This is further distinguished by the fact that you can view any of the Data Scales (Standard Scales, Histogram, Investigator), but the error appears when trying to view any of the Interpretive Reports.

Cause: The Interpretive Reports utilize Visual Basic Scripting language to determine which report templates are appropriate in each case.  Visual Basic Script is interpreted by the 'vbscript.dll' file that resides in your Windows sub directory.  This error is mostly likely caused by an unregistered vbscript.dll file or an incompatible version.

Solution: Either register the 'vbscript.dll' file that exists on the computer (if the correct version) or find the correct version of 'vbscript.dll' for your Windows operating system version and place it into the C:\Windows\system32 folder.

First, you'll need to determine if vbscript.dll exists on the computer.  Use Windows Explorer to browse to the C:\Windows\system32 directory.  Look to see if vbscript.dll exists.  If you cannot find vbscript.dll, contact BrainTrain Technical Support for assistance. 

If vbscript.dll does appear in the C:\Windows\system32 directory, you'll need to try registering the file. 

Registering vbscript.dll

To register an existing vbscript.dll, click on your Windows Start menu and select the option for Run or Open.  Type "regsvr32.exe vbscript.dll" (omit the quotation marks) and press OK.

You should receive a message the following message:

After registering vbscript.dll, reattempt to generate the Interpretive Report in the IVA+Plus or IVA-AE program.  If the IVA+Plus or IVA-AE program was running when you registered the vbscript.dll file, the close the program and reopen it before attempting to generate a report.

If the problem persists, contact BrainTrain Technical Support at (804) 320-0120.