IVA+Plus CPT- Technical Support Policy

Free Technical Support is available to you for 90 days following purchase of your IVA+Plus CPT software. You are entitled to free technical support and free upgrades for 90 days following purchase of any IVA+Plus kit. After this period, payment of a yearly fee of $99 is required to maintain your IVA+Plus “Preferred Customer” status.

If you allow your Preferred Customer status to lapse, the price to renew increases to $200 if you last purchased IVA+Plus version 2006.1 or higher.  If you IVA+Plus is version 2005.29 or older, then the price to renew is $300.

1. One year of technical support

2. All upgrades for one year.

3. Any necessary replacement CD's shipped by regular U.S. mail. A 20% discount off the regular price of additional stations of Captain's Log. (Additional licenses may not be sold by you to someone else.)

4. A 20% discount off the regular price of additional stations of IVA+Plus of value equal to or less than your original system. (Additional licenses may not be sold by you to someone else.)

5. Discounts on test administrations, IVA+Plus add-ons, and interpretive reports.

6. Opportunity to post a free listing for your practice or facility on our Online Referral Directory.

Issues which require technical support include, but are not limited to, replacement CDs, contact with a BrainTrain representative regarding error codes or software issues, and re-licensing your software if it is necessary to move it from one computer to another.

As of April 1, 2006, no support is available for the IVA CPT (versions prior to 2004.1).

We appreciate your support, which will enable us to continue to grow and to improve our service to all of our customers. If you have any questions, please contact us.

This policy is subject to change without notice.

You may download and fax this form to BrainTrain at (804) 320-0242 to renew your support contract. Adobe Reader is required to view this document.