IVA+Plus - CTRL + F1 Message Appears Upon Starting Test

Problem: IVA+Plus states that the "Test Has Been Interrupted" immediately after pressing "Begin Test."

Cause: In many instances this problem is caused by a resolution warning that appears on newer laptops and LCD screens. The newer screens run at one specific resolution. If the resolution is changed either manually (via the Control Panel) or automatically (when IVA+Plus) starts, a warning message appears.  This warning message causes IVA+Plus to crash and display the following message.

Solution: A simple reconfiguration of the display properties will resolve this issue. Follow the instructions below.
 

• Right click on your Windows Desktop and pull down to Properties.

• On the Display Properties, click on Settings from the list of tabs at the top.

• Adjust the Screen Resolution (located at the bottom right of the screen) down to a few settings.  Press Apply at the bottom of the screen.

• The screen will momentarily flicker.  You should then see 2 warning boxes appear on screen. One of the boxes will prompt you that you have selected a non-optimal setting (similar to the picture below).  Find the option on this window that says "Don't display this message again" and check this box.

• A second message will appear that states that your display properties have changed and asks if you wish to keep these settings.  Answer "No" that you do not want to keep these settings.

• Open the IVA+Plus and attempt to start a test.  If the problem persists, please contact BrainTrain Technical Support at (804) 320-0120