SmartDriver Frequently Asked Questions / Technical Support

In order to keep costs to a minimum, we provide resources of solutions to the most frequently found issues and questions BrainTrain's SmartDriver software. Browse through the list of questions below and select one which most resembles your question.

If you are unable to find a solution to your problem, you may contact BrainTrain Technical Support by sending an email to techsupport@braintrain.com or by calling at (804) 320-0120. Please review our Technical Support policy and note that there may be a charge incurred for contacting BrainTrain Technical Support. 


  • What is the Technical Support Policy for the SmartDriver?

  • I need to move or reinstall SmartDriver on a new computer.  What is the procedure?

  • I have received a newer version of SmartDriver on CD. How do I install the update?

Runtime Errors

  • Runtime Error when clicking the desktop icon for SmartDriver.

  • Runtime Error when clicking Begin Exercise in SmartDriver.


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