SoundSmart Frequently Asked Questions / Technical Support

In order to keep costs to a minimum, we provide resources of solutions to the most frequently found issues and questions regarding BrainTrain's SoundSmart software. Browse through the list of questions below and select one which most resembles your question.

If you are unable to find a solution to your problem, you may contact BrainTrain Technical Support by emailing technical support at techsupport@braintrain.com or by contacting BrainTrain Technical Support at (804) 320-0120. Please review our Technical Support policy and note that there may be a charge incurred for contacting BrainTrain Technical Support.

  • What is the Technical Support Policy for the SoundSmart?

  • I need to move or reinstall SoundSmart on a new computer.  What is the procedure?

  • I have received a newer version of SoundSmart on CD. How do I install the update?  


Runtime Errors

  • Runtime Error when clicking the desktop icon for SoundSmart.

  • Runtime Error when clicking Begin Exercise in SoundSmart.


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